Welcome to The Well Supply Help Center. Below you’ll find answers to common questions about orders, shipping, returns, and our products. If you still need help, feel free to contact us at [email protected].
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, and other secure payment methods offered at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed using secure, encrypted payment gateways. We do not store or share your payment details.
2. Shipping & Delivery
Q: How much does shipping cost?
A: Shipping is always 100% free — no minimum purchase required.
Q: When will I receive my order?
A: Most orders arrive within 3–10 business days in the U.S. and Canada. Some specialty or high-demand items may take 20–35 business days, depending on availability.
Q: Do you ship internationally?
A: At this time, we primarily ship to the United States and Canada. Please contact us if you’re outside these regions.
Q: Will I receive tracking info?
A: Yes. Once your order ships, we’ll email you a tracking number so you can follow your delivery every step of the way.
3. Returns & Refunds
Q: What’s your return policy?
A: We accept returns within 30 days of delivery for most unused, unopened items in original condition. Due to hygiene and safety regulations, some personal wellness or medical items may not be eligible for return.
Q: How do I start a return?
A: Email us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Q: Do I have to pay for return shipping?
A: If your item is damaged or incorrect, we’ll cover the return shipping cost. For all other returns (such as change of mind), the customer is responsible for return shipping.
Q: When will I receive my refund?
A: Refunds are typically processed within 5–7 business days after we receive and inspect your return. Refunds will be issued to your original payment method.
4. Products & Fulfillment
Q: Where do your products ship from?
A: We ship from a network of fulfillment centers located in the United States, Canada, and internationally, allowing us to offer a broad selection of wellness and spa products with efficient delivery.
Q: Why did I receive more than one package?
A: To ensure the fastest possible delivery, your items may ship from different fulfillment centers. You’ll receive separate tracking information for each package if your order is split.
Q: Do your products come with a warranty?
A: Some items include a manufacturer’s warranty or satisfaction guarantee. Check the product page or contact us at [email protected] for more information on specific items.
5. Account & Support
Q: Do I need an account to place an order?
A: No account is required, but creating one makes it easier to track orders, save your shipping information, and reorder faster.
Q: Can I cancel or change my order?
A: If your order hasn’t been processed yet, we may be able to make changes. Please email us as soon as possible at [email protected].
Q: How can I contact customer support?
A: You can reach us anytime at [email protected] or visit our Contact Us page.
