At The Well Supply, your comfort starts from the moment you place an order. We offer free shipping on all orders — no minimums, no exceptions. Our goal is to provide premium wellness and spa products with a smooth, worry-free experience from start to finish.
Shipping Information
Processing Time
All orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.
Estimated Delivery Times (USA & Canada)
We work with multiple trusted suppliers to bring you a curated selection of wellness and spa products. Delivery times vary based on the item:
- Most items: Arrive within 3–10 business days
- Select specialty items: May take 20–35 business days
We’ll always keep you updated on your order status and provide tracking whenever available.
Shipping Fees
Shipping is 100% free, always — no hidden fees or minimum order requirements.
Returns & Exchanges
We want you to love every product you order from us. If something isn’t right, we’re here to make it right.
Return Policy
- Returns accepted within 30 days of delivery
- Items must be unused, in original condition and packaging
- Certain items (e.g., opened personal care or medical products) may not be eligible for return due to hygiene reasons
To Start a Return:
Email us at [email protected] with:
- Your order number
- The reason for your return
- Clear photos (if damaged or defective)
We’ll respond within 1–2 business days with next steps.
Return Shipping
- If we made a mistake or the item is damaged, we’ll cover return shipping.
- For other returns (e.g., change of mind), customers are responsible for return shipping.
Refunds
Refunds are processed within 5–7 business days after we receive and inspect your return. The refund will go back to your original payment method.
Damaged or Incorrect Orders?
Please contact us within 7 days of delivery with your order number and clear photos, and we’ll resolve the issue quickly.
Order Tracking
Once your order ships, you’ll receive an email with tracking information. Some items may ship separately depending on the supplier and location.
Need Help?
Reach out to our friendly support team anytime at [email protected] — we’re happy to help!
